I will set the scene for you. It's Saturday night, not too busy but we know we're gonna get hit soon. Then it happens. BOOM! Everyone walks through the door at once. Not a big deal because my self and the other server can handle it. Then something strange happens. A older couple comes in and with a smile on my face I ask them for how many and they say eight. This posed a problem because we were full and we only had a couple of single tables left. Then they spot a reserved table and say "Wait, that might be our reservation." Perfect what's the name on the reservation. They don't know because it's a reso for 12 people, not 8 and it is clearly not for them. They start to sit at the table as if it's theirs. I explain to them that it is someone else's table and they should be arriving shortly. In a packed restaurant, it is chaos. Organized chaos, but still chaos. During this time the rest of their friends come and decide that they are going to tell me what to do to get them a table, which included:
- Moving a table from the other end of the restaurant to put it next to a couple of other vacant ones. I declined this idea because it would pose a fire hazard and no one would be able to walk down the main aisle of the restaurant. Plus it would still not be enough for the table of 8 they are expecting.
- Suggesting I go get a table from the back. What? We don't have spare tables lying around. They were shocked to hear that.
- Disrupting a couple that was eating and ask them to move all of their belongings and food to another table so they can have it. I started getting angry. I absolutely refused this because it is straight up rude. I said we have policies here that ensure our customers get quality service. I was not about the go and disturb them during their meal.
- Permission to disrupt that same table because they 'didn't mind doing it.' Absolutely not! If I am not going to move them then you are not going to either!
They are on my top 5 list of most annoying, disrespectful people I have ever dealt with in the service industry. Old and sweet? My a$$ more like senile and rude. Seniors these days, they just have no respect!